Welcome to
Aurora Online Inc.
...Your Virtual IT Partner
Call Now
905-222-2022
IT Support
Aurora Support Centre (ASC) helps ensure your systems are running smoothly and meets your demands for availability.
Through a combination of preemptive services, hardware support, and Operating System (OS) upgrades, ASC can help resolve technical issues quickly and effectively. From mission-critical services to basic self-maintenance support, you can get the support you need for your unique requirements. ASC provides four levels of support:
|
Package
|
Pricing (monthly)
|
Email Accounts
|
Remote Backup Storage
|
Transfer per day
|
Phone Support*
|
On-site
support**
|
|
|
$325
|
5
($5.00 each additional)
|
250 MB
|
250 MB
|
1 hour
|
2 hours
|
|
|
$375
|
10
($5.00 each additional)
|
2 GB
|
500 MB
|
1 hour
|
4 hours
|
|
|
$525
|
25
($5.00 each additional)
|
4 GB
|
1000 MB
|
2 hours
|
8 hours (2 x 1/2 day)
|
|
|
$1995
|
50
($5.00 each additional)
|
Dedicated
|
3 GB
|
5 hours
|
16 hours (1/2 day / week)
|
* minimum 30 minute increments
** additional hours at $120 / hour
Our technical support plans also include network documents outlining asset properties, topography and setup notes. Any problems are documented using our issue tracking system.
Some conditions apply, please contact Aurora Online for further details.